about us: Our Commitment

Communities of Abilene Federal Credit Union - better BANKING begins with MEMBERSHIP!

Our Commitment

As a member-owned, not-for-profit financial cooperative, CoAFCU is committed to our members. We will uphold our responsibility to actively serve all people within our field of membership and support the communities they live in. We will treat all members with respect and dignity, offering them a broad range of financial services at low cost with competitive loans rates and savings dividends. We will continually, in all facets of operations, demonstrate the value of membership in Communities of Abilene Federal Credit Union, because we believe better BANKING begins with MEMBERSHIP.

We will monitor and communicate our service to members in a meaningful way so members, potential members, legislators, regulators, and the community at large will understand and appreciate the unique role member-owned financial cooperatives play in their lives.

Throughout CoAFCU's strategic plan, we will put forth every effort to enable our members to be financially self-sufficient and successful. We will place high importance on consumer education and the teaching of financial thrift to all our members young and old.

Service to our Members

CoAFCU strives to offer services designed to improve the economic and social well being of all our members and to return financial value to all those who participate in our credit union.

Involvement/Governance

CoAFCU will endeavor to preserve credit union democratic principles, including demographic representation and volunteer participation in credit union activities through:

• Board elections done by mail ballot to reach a larger segment of our Membership.
• Members can submit a resume to garner a position on the ballot and run for the Board of Directors
• Our Nominating Committee gathers all the names for the election and we hold an Annual Meeting.
• CoAFCU Membership in
  • Defense Credit Union Council
  • Southwest Automated Clearing House Association (SWACHA)
  • National Users Membership Association (NUMA)
  • National Association of Federal Credit Unions (NAFCU)
  • Military Affairs Committee
• Conducting periodic member and secret shopper surveys.

Diversity

CoAFCU recognizes the value of demographic diversity in staff as well as in volunteers, and will strive to bring people of diverse backgrounds and experiences into leadership and other roles at the credit union.

• Equal Employment Opportunity
• Equal Housing and Lending
• Marketing materials based on lenders and savers trends. The use of the MCIF for demographics of our members.

Credit Union Movement & Cooperative Activities

CoAFCU will work to build and strengthen our credit union movement by providing financial and in-kind resources to others within the credit union community. In addition, we will participate in local, state and national activities to help build and strengthen relationships with other sectors of the national cooperative movement. We support the movement through:

• Credit Union National Association and Texas Credit Union League membership and training.
• Chapter of Credit Unions in Abilene membership and participation in cooperative advertising campaigns with the other credit unions in the area.
• Chamber of Commerce and the Better Business Bureau Membership.
• Assisting local credit unions when needed.
• Participation and promotion of the movement at various functions at Dyess AFB and throughout the city, such as Business Expo and the Right Start Idea Fair.